“The Rogers Water Department had been checking street valves and water usage in our neighborhood out at the lake. The water department tech notified me that I had a potential water leak. With the Tech present I shut off the main valve in the basement and the tech could still detected an audible leak with his acoustic equipment. An internet search lead me to “Cox Plumbing and Leak Detection”. I didn’t want someone to just find the leak, I needed someone who could troubleshoot the system from the street meter to determine if I really did have a leak and then if there was a leak to find and fix it.
When I first called Cox Plumbing, Mindy answered the phone. I thought she was just an answering service (sorry for the profiling Mindy), but she knows her plumbing! As I described what had transpired with the water department tech she immediately told me that my basement shut-off valve type is a notorious leaker and just because I closed the house valve and the Tech could still hear water running in the system did not necessarily mean there was a leak between the meter and the house. She told me to fix all of my internal leaks and then recheck the meter. Three of four toilets were leaking and after putting in new toilet kits, the street meter showed “Zero” flow. Bingo !!!!
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Mindy saved me from digging up a concrete retaining wall and driveway to replace the flowline from the meter to the house. Once I fixed the leaks in the house however, my pipes began to rattle randomly whenever the water was NOT flowing. Checking the pressure in the house revealed that it was the same as the delivery pressure at the street (approx 110psi).
A check of the pressure relief valve showed that no matter what setting I chose, the pressure would bleed back up to 110psi and the pipes would start rattling randomly again. The relief valve was bad and the cause of the transient vibrations. Another call to Mindy and an exchange of text messages with photos of the basement valve and piping arrangement lead to a quick estimate and appointment to change out the pressure reducer and add a new shutoff valve. The replacement was quick and clean. Mindy and Malcolm were very professional and explained everything (acoustics and leak detection) to my satisfaction.
I could not recommend them more highly. The diagnostics and elimination of the possibility of an underground leak between the meter and the house which would have caused me to excavate into a concrete retaining wall and elevated driveway was priceless !!!!!”